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Lifeline (Click Here for Lifeline Forms)

What is Lifeline Support?

Lifeline is a government assistance program that helps lower the cost of monthly service for eligible, low income households. You may use the Lifeline benefit for your home phone or cell phone, but not both. There is only one lifeline service available per household. Lifeline service is non-transferable. The name on the account must match the name on the benefits, unless the person receiving the benefits is a dependant.

Initial Certification and Annual Re-certification Requirements

Prior to activation, customers must complete an initial certification form and provide documentation demonstrating current participation in a qualifying program or income level. Lifeline customers are required to confirm that they remain enrolled in a Lifeline eligible program each year in order to keep receiving the benefits. It is mandatory to complete the Annual Certification form and return it to keep the same, great low rate you currently have.

List of Documents Allowed For Proof of Benefit

Program Based Documents

1. Current or prior year’s statement of benefits from a qualifying state, federal or Tribal program.
2. A notice letter of participation in a qualifying state, federal, or Tribal program.
3. Program participation documents ex. SNAP transfer card or Medicaid card (copy)
4. Official document showing the customer’s participation in a qualifying state, federal, or Tribal program.

Income Based Documents

1. Prior year’s tax return
2. Current income statement from an employer or paycheck stub
3. Social security statement of benefits
4. Veteran's Administration statement of benefits
5. Retirement/Pension statement of Benefits
6. Unemployment/Workmen’s compensation statement
7. Notice letter of participation in General Assistance
8. Divorce decree, child support award, or other official document containing income information

Restrictions

Lifeline is a government assistance program that is only available to eligible customers, and may not be transferred. Service is provided by True Wireless, LLC.

Cancellation

Lifeline customers are able to cancel their lifeline benefit at any time by speaking with one of our specialized agents at 877-412-1919, or by having a live chat at  www.gotruewireless.com

State Tariff Information

Texas Tariff

Oklahoma Tariff

Rhode Island Tariff

To supply your proof of benefit/income please use one of the following options:

Include your account number with your document. Do not send the original. These will not be returned to you.

Fax: 855-254-4611
Email: ll@needmyform.com
Mail: P.O. Box 9040. Toledo OH, 43697-9040

To view a list of acceptable documentation please click here

To de-enroll from your lifeline supported product or to cancel your service click here

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